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Registered NDIS provider · No. 4053607206

Staff
Joy Ours

Services

Help at every step — before, during and after you buy

From trying equipment at home to installing a ramp, our team works with you, your family and your clinicians.

Quotes

Quotes from OT reports

Send us your occupational therapist’s report or equipment prescription and our team will prepare the quote — the equipment, and any home modification work the report recommends.

  • You don’t need to find the products yourself — the report is enough.
  • You can also add products you have chosen to the same request.
  • OTs, support coordinators and family members can send a report on a participant’s behalf.

In the customer portal you can paste the report’s recommendations and match each line instantly, or email the report to info@joyours.com.au.

Try first

Free home trials

We offer free home trials on selected equipment to help you find the option that best suits your needs. A home trial lets you try equipment in your own home and see how it works in your everyday routine and living environment.

  • All trials are obligation-free.
  • We talk through your needs and recommend suitable options.
  • Available on selected products, subject to product type, location and availability.
  • Depending on your plan, NDIS funding may cover trial costs.

To enquire about a trial, contact our team.

At home

Home modifications

Joy Ours provides experienced home modification services to help people continue living safely and independently in their own homes. These modifications may involve adding assistive equipment to the home or making structural changes to improve safety and accessibility.

Recommendations are usually based on a comprehensive assessment by an occupational therapist. Modifications can range from simple additions such as grab rails, handrails, lever taps and step wedges to more complex changes, including fixed wheelchair ramps and widened doorways.

Adaptability

Many modifications can be made quickly and effectively without the need for major redesign — for example installing grab rails in bathrooms and modifying under-sink cabinetry to allow wheelchair access.

Accessibility

Improving accessibility may involve widening doorways, creating clear pathways for wheelchair use, lowering kitchen benchtops, sinks and cabinets, and installing ramps and grab rails.

Have an OT report? Send it with your request and we will quote the equipment and the modification work together.

Short term

Equipment hire

  • Minimum hire: two weeks.
  • Hire fees available on enquiry.
  • All hire items are also available to purchase.
  • Depending on the equipment and your plan, NDIS funding may be used for hire.
Hire terms & conditions 2026

By using Joy Ours services and products, the hirer agrees to these terms. Joy Ours may amend them at any time; amendments take effect immediately.

  1. Minimum Hire Period: The minimum hire period is two (2) weeks.
  2. Hire Commencement: Hire starts from the delivery date and is billed fortnightly in advance. Hire will automatically continue unless otherwise notified.
  3. Deposit Requirement: A refundable deposit of 10% of the item’s retail price (minimum $20) is required per item.
  4. Initial Payment: Covers the deposit and two weeks’ hire per item.
  5. Payment Methods: Bank transfer.
  6. Ongoing Hire Fees: Further hire fees are invoiced every two weeks in advance.
  7. Ownership and Responsibility: All equipment remains the property of JOY OURS. The hirer is responsible for the care, cleanliness and safe use of the equipment during the hire period.
  8. Condition of Return: Equipment must be returned in clean, good working condition. Additional fees may apply for repairs or excessive cleaning.
  9. Loss or Damage: The hirer may be charged the full replacement value for any lost or damaged equipment.
  10. Malfunctions: In the case of equipment malfunction not caused by misuse, JOY OURS will provide repair or replacement within a reasonable timeframe.
  11. Late Payments: All invoices must be paid by the due date. Late payments may attract a late fee.
  12. Liability: JOY OURS is not liable for injuries or damages caused by misuse or unauthorised operation of the equipment.
  13. Termination: Either party may end the agreement with written notice. Equipment must be returned promptly.
  14. Disputes: Any disputes will be resolved through mediation, followed by legal proceedings under Victorian law if unresolved.
  15. Interest on Hire: An annual interest rate of 6% applies to the retail value of each item during the hire period. Interest is calculated pro rata (based on the length of hire) and is payable in full at the time of purchase or return of the equipment. Interest is not deductible from the final purchase price.

Delivered

Delivery & installation

We aim to process and dispatch orders within 3–5 business days after your order is confirmed and any payment requirements are met, then deliver Australia-wide. Larger equipment can be delivered and installed by our team.

See our shipping policy for estimated delivery times by state, and track your order in the customer portal.